Leveringspolitik

Shipping Policy

Store Name: bpeti
Company Name: AHMED SALAH MOHAMMED & SONS LTD
Last Updated: September 7, 2026

At AHMED SALAH MOHAMMED & SONS LTD, operating the online store bpeti, we are committed to providing clear, reliable, and efficient shipping services. This Shipping Policy explains our shipping destinations, shipping costs, processing times, estimated delivery times, tracking, customs duties, delays, damaged shipments, and other important delivery information.

1. Shipping Destinations

We currently ship to the following European countries:

  • Germany
  • Austria
  • Italy
  • Spain
  • Portugal
  • Poland
  • Czech Republic
  • Slovakia
  • Slovenia
  • Bulgaria
  • Greece
  • Romania
  • Croatia
  • Estonia
  • Lithuania
  • Latvia

Shipping availability may depend on the destination, product type, package size, and carrier availability.

Orders with a delivery address outside the countries listed above may not be accepted or may be canceled and refunded.

2. Shipping Costs

Standard Shipping: Free

We provide free standard shipping to eligible destinations listed above.

Any applicable shipping charges, if any, will be clearly displayed at checkout before payment is completed.

Customs duties, import taxes, VAT, customs clearance fees, or other local charges may apply depending on the destination country.

3. Order Processing

Orders are processed after successful payment confirmation.

Processing Time:
3–5 business days

Orders are normally processed from Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time refers to the period required to confirm, prepare, package, and hand over the order to the shipping carrier.

4. Delivery Time

After your order has been processed and shipped, the estimated standard shipping time is:

Processing Time: 3–5 business days
Transit Time: 5–8 business days
Estimated Total Delivery Time: 8–13 business days

The estimated total delivery time begins after the order is successfully placed and payment has been confirmed.

Delivery times are estimates only and may vary depending on:

  • destination country
  • carrier performance
  • customs clearance
  • public holidays
  • severe weather
  • transportation disruptions
  • seasonal demand
  • incorrect or incomplete delivery information
  • circumstances outside our reasonable control

We do not guarantee delivery on a specific date unless expressly stated at checkout.

5. Shipping Carriers

We use established shipping and logistics providers to deliver orders.

Carriers may include:

  • UPS
  • FedEx

The carrier used for a particular order may vary depending on the destination, product type, package size, delivery requirements, and carrier availability.

6. Order Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information is generally activated or updated within 24 hours after shipment.

In some cases, tracking updates may take up to 72 hours to appear in the carrier's system.

If your tracking information has not updated after this period, please contact our customer service team.

Email: ggff72056@gmail.com
Telephone: +44 161 496 0287

7. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • severe weather
  • customs inspections
  • carrier delays
  • transportation disruptions
  • public holidays
  • high seasonal demand
  • incorrect delivery details
  • local delivery restrictions
  • circumstances outside our reasonable control

If your shipment is significantly delayed, please contact us. We will review the tracking information and, where appropriate, contact the carrier for further information.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, customs clearance charges, or other fees imposed by the destination country.

Where applicable, these charges are generally the responsibility of the customer unless otherwise stated during checkout or required by applicable law.

AHMED SALAH MOHAMMED & SONS LTD does not determine or control charges imposed by customs, tax authorities, or other government agencies in the destination country.

Customers are responsible for understanding any local import requirements that may apply to their order.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Before shipment, we may be able to update:

  • shipping address
  • product selection
  • quantity
  • customer name
  • telephone number
  • email address

We cannot guarantee that changes or cancellations can be completed once order processing has started.

Once an order has been shipped, it generally cannot be changed or stopped.

If you no longer want the order after shipment, you may request a return after delivery in accordance with our Return and Refund Policy and applicable consumer rights.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify your:

  • full name
  • street address
  • house or apartment number, where applicable
  • postal code
  • city
  • country
  • telephone number
  • email address

If you notice an error after placing your order, please contact us immediately.

If a shipment cannot be delivered because materially incorrect or incomplete delivery information was provided, additional redelivery costs may apply where permitted by applicable law.

11. Lost Packages

If you believe your package has been lost or the tracking information shows an unusual delay, please contact us.

Please provide:

  • your order number
  • customer name
  • delivery address
  • tracking number
  • a description of the issue

We will review the available tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.

Where a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable law and our policies.

12. Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order as soon as possible after delivery.

If your package or product arrives:

  • damaged
  • defective
  • incomplete
  • with missing parts
  • different from the item ordered

please contact us as soon as possible.

Please provide:

  • order number
  • description of the issue
  • photos of the product
  • photos of the outer and inner packaging, where relevant
  • tracking information

We will review the issue and provide an appropriate solution in accordance with our policies and applicable consumer law.

This may include replacement, return, repair, or refund depending on the circumstances.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

In these situations:

  • products may arrive on different dates
  • you may receive more than one tracking number
  • different shipping carriers may be used
  • separate packages may have different delivery estimates

Please review all shipping confirmation emails before reporting an item as missing.

14. Unclaimed or Refused Packages

If a package is refused, not collected, or cannot be delivered and is returned to us, please contact our customer service team.

The order will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

Any additional costs may only be charged or deducted where permitted by applicable law.

15. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system confirms successful delivery to the delivery address provided at checkout.

Depending on the carrier and destination, delivery may be made:

  • directly to the recipient
  • to another person at the delivery address
  • to an authorized collection point
  • to another location permitted by the carrier's delivery terms

If tracking shows that your package has been delivered but you cannot locate it, please first check with members of your household, neighbors, reception staff, or any designated safe location before contacting us.

16. Contact Information

For questions regarding shipping, tracking, delivery, customs, or your order, please contact us:

Store Name: bpeti
Company Name: AHMED SALAH MOHAMMED & SONS LTD
Company Type: Private company limited by shares
Registered Office Address: 207 BUTE STREET, CARDIFF, WALES, CF10 5HR, UNITED KINGDOM
City: Cardiff
Postal Code: CF10 5HR
Country: United Kingdom
Director Service Address: 8 BROOK STREET, CARDIFF, WALES, CF11 6LH, UNITED KINGDOM
Registration Date: September 30, 2022
Jurisdiction: England and Wales
Email: ggff72056@gmail.com
Telephone: +44 161 496 0287