Leveringspolitik

Shipping Policy

Last Updated: August 17, 2026

At AHMED SALAH MOHAMMED & SONS LTD, we are committed to providing reliable and efficient shipping services. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, tracking, customs, and other important delivery information.

1. Shipping Destinations

We currently ship to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

Shipping availability may depend on the destination, product, and carrier availability.

2. Shipping Costs

Standard Shipping: Free

We provide free standard shipping to eligible destinations listed above.

Any applicable shipping charges will be clearly displayed at checkout before payment.

Customs duties, import taxes, or other local charges may apply depending on the destination country.

3. Order Processing

Orders are processed after payment confirmation.

Processing Time:
3–5 business days

Orders are normally processed Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

4. Delivery Time

After processing, our estimated standard delivery time is:

Shipping Time: 5–8 business days
Processing Time: 3–5 business days
Estimated Total Delivery Time: 8–13 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, public holidays, weather, and other circumstances outside our reasonable control.

5. Shipping Carriers

We use reliable international shipping carriers, which may include:

  • UPS

  • FedEx

The carrier may vary depending on the destination, package size, product, and delivery requirements.

6. Order Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number.

Tracking information is generally updated within 24 hours after shipment. In some cases, updates may take up to 72 hours.

If your tracking information has not updated after this period, please contact us.

7. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • High seasonal demand

  • Incorrect delivery information

  • Circumstances outside our reasonable control

If your shipment is significantly delayed, please contact us and we will assist you in checking its status.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Where applicable, these charges are the customer's responsibility unless otherwise stated during checkout or required by applicable law.

AHMED SALAH MOHAMMED & SONS LTD does not determine charges imposed by foreign customs or tax authorities.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Before shipment, we may be able to change:

  • Shipping address

  • Product selection

  • Quantity

  • Contact information

We cannot guarantee that changes or cancellations can be completed once processing has started.

After an order has been shipped, it generally cannot be modified or stopped. Returns after delivery will be handled according to our Return & Refund Policy and applicable consumer rights.

10. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your:

  • Full name

  • Street address

  • Postal code

  • City

  • Country

  • Telephone number

  • Email address

If you notice an error, contact us immediately.

If an order cannot be delivered because materially incorrect or incomplete information was provided, additional redelivery costs may apply where permitted by law.

11. Lost Packages

If you believe your package has been lost or tracking shows an unusual delay, please contact us.

Please provide:

  • Order number

  • Customer name

  • Delivery address

  • Tracking number

  • Description of the issue

We will review the available tracking information and, where appropriate, contact the carrier to investigate.

12. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your package or product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the problem

  • Photos of the product

  • Photos of the packaging, if relevant

  • Tracking information

We will review the issue and provide an appropriate solution in accordance with our policies and applicable consumer law.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

In these cases:

  • Products may arrive on different dates.

  • You may receive multiple tracking numbers.

  • Different carriers may be used.

Please check your shipping confirmation before reporting an item as missing.

14. Unclaimed or Refused Packages

If a package is refused, not collected, or cannot be delivered and is returned to us, please contact our customer service team.

The order will be handled according to our Return & Refund Policy and applicable consumer protection requirements.

Any additional costs may only be charged or deducted where permitted by applicable law.

15. Contact Information

For questions regarding shipping, tracking, delivery, or your order, please contact us:

Company Name: AHMED SALAH MOHAMMED & SONS LTD
Registered Office Address: 207 BUTE STREET, CARDIFF, WALES
Postal Code: CF10 5HR
City: Cardiff
Country: United Kingdom (England and Wales)
Registration Date: September 30, 2022
Email: ggff72056@gmail.com
Phone: +44 7700 900 583

Thank you for shopping with AHMED SALAH MOHAMMED & SONS LTD. We are committed to providing clear, reliable, and efficient delivery services.

Last Updated: August 17, 2026