Return and Refund Policy

Store Name: bpeti
Company Name: AHMED SALAH MOHAMMED & SONS LTD
Last Updated: September 7, 2026

We want to make our return and refund process as clear and straightforward as possible. Below you will find information about the return period, eligibility requirements, exceptions, return shipping costs, return procedure, and refunds.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return.

To meet the return deadline, you must contact us before the 30-day period expires.

You can contact us at:

Email: ggff72056@gmail.com
Telephone: +44 161 496 0287

Once your return request has been approved, we will provide you with information about how and where to return the item.

Items returned without prior approval may be refused.

2. Return Eligibility

To be eligible for a return, the item should generally:

• be in the same condition as when you received it
• be unused and not damaged as a result of improper use
• have its original tags and labels attached, if applicable
• be returned in its original packaging where reasonably possible
• be accompanied by a receipt, order confirmation, or other proof of purchase

You may inspect the item in the same way that you would normally be permitted to inspect it in a physical store.

If the item has been used more than necessary to establish its nature, characteristics, and functionality, any reduction in value may be deducted from the refund amount where permitted by applicable law.

3. How to Start a Return

To start a return, you must first contact us at:

Email: ggff72056@gmail.com

Please provide:

• your order number
• your name
• the item you wish to return
• the reason for the return
• photographs if the item is damaged, defective, or incorrectly delivered

Once your return has been approved, we will provide you with return instructions and the necessary information.

Our registered company address is:

AHMED SALAH MOHAMMED & SONS LTD
207 BUTE STREET
CARDIFF
CF10 5HR
WALES
UNITED KINGDOM

Please note: You should not send any item back before receiving return instructions from us. The specific return address and return method will be confirmed as part of the return authorization process.

4. Return Shipping Costs

If you return an item because you have changed your mind, the return shipping cost may be deducted from your refund or paid by you, depending on the return method agreed with our customer service team.

If the item is:

• defective
• damaged upon delivery
• incorrectly delivered
• materially different from the product ordered

we will cover reasonable return shipping costs.

If we issue a prepaid return shipping label, it must be used in accordance with the instructions we provide.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after receiving it.

Contact us immediately if:

• the item is damaged
• the item is defective
• the item does not function as expected
• you received the wrong item
• parts or accessories are missing

Contact us at:

Email: ggff72056@gmail.com

We will assess the issue and provide an appropriate solution, which may include an exchange, repair, return, or refund depending on the circumstances.

6. Non-Returnable Items

Certain types of items cannot be returned unless otherwise required by applicable law.

These may include:

• perishable goods, such as food, flowers, or plants
• custom-made or personalized products
• sealed hygiene or personal care products where the seal has been broken
• hazardous materials
• flammable liquids
• flammable or compressed gases
• gift cards

If you are unsure whether a particular item is eligible for return, please contact us before sending it back.

7. Sale Items

Sale and discounted items may generally be returned under the same conditions as other products unless otherwise clearly stated at the time of purchase or an exception is permitted under applicable law.

This does not affect your statutory rights regarding defective or incorrectly supplied products.

8. Exchanges

If you would like a different size, variant, or product, we normally recommend returning the original item first.

Once the return has been approved, you may place a separate order for the new item.

If an item is defective or incorrectly delivered, we may offer a direct exchange after reviewing the issue.

9. EU 14-Day Right of Withdrawal

If your order is delivered to an address within the European Union, you generally have the right to withdraw from your purchase within 14 days from the date you receive the item, without providing a reason, where this right applies under applicable consumer protection law.

To exercise your right of withdrawal, you must contact us before the 14-day period expires.

After informing us that you wish to withdraw from the purchase, the item must be returned within the period required by applicable law.

The item must be handled with reasonable care and should only be used to the extent necessary to establish its nature, characteristics, and functionality.

This statutory right of withdrawal applies independently of our voluntary 30-day return policy.

10. Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method.

We normally process approved refunds within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:

Email: ggff72056@gmail.com

11. Partial Refunds and Diminished Value

In certain circumstances, a partial refund may be issued if the item:

• is returned in a significantly deteriorated condition
• is missing parts that were originally included
• has been damaged due to improper handling
• has been used more than necessary to inspect or evaluate it

Any deductions will only be made where permitted by applicable law.

12. Missing or Delayed Refunds

If you have not yet received your refund, please first check your bank account again.

You should then contact your bank, card issuer, or payment provider, as processing times may vary.

If you are still experiencing an issue, please contact us at:

Email: ggff72056@gmail.com

13. Contact Information

Store Name: bpeti
Company Name: AHMED SALAH MOHAMMED & SONS LTD
Company Type: Private company limited by shares
Registered Office Address: 207 BUTE STREET, CARDIFF, CF10 5HR, WALES, UNITED KINGDOM
City: Cardiff
Postcode: CF10 5HR
Country: United Kingdom
Email: ggff72056@gmail.com
Telephone: +44 161 496 0287
Registration Date: September 30, 2022
Jurisdiction: England and Wales